Q: Why are your shipping charges so high?
A: In order to provide the widest selection of quality blank apparel we ship out of many different warehousing locations.
This means you can expect to get your order in more than one package. When your order ships out of multiple locations shipping is costly. One way to ensure your order ships out of only one location and to ensure your shipping stays low, is to buy garments within a brand. Products of the same brand are often times warehoused and shipped together.
Q: Can you send me a catalog?
A: Currently we do not print catalogs in the interest of saving trees. We do however provide a digital catalog you can customize allowing you to print the portions you need. Custom Catalog
Q: How can I buy Alternative or American Apparel to embellish myself or with my own printer?
A: When you checkout please be sure to request a print quote and upload your artwork. We will provide you with a quote for printing. If you don't like the quote simply don't approve it. We will wait twenty four hours for your approval and then drop ship your blanks to the printer of your choice.
Q: How long will it take to receive my order?
A: Shipping typically takes between 3 - 7 business days.
Q: I only received part of my order where is the rest of it?
A: Don't be alarmed if you receive a package that does not contain your entire order. Because we ship from multiple locations you will likely receive your order in multiple shipments on different days.
Q: What method of payment do you accept?
A: We accept all major US credit cards; American Express,MasterCard,Visa and Discover. We will also accept a Company check, Cashiers Check, Money Order, or a PayPal payment. Please be advised that if you choose to pay with a method other than a US based credit card, you will still have to enter a credit card at time of checkout for verification purposes. It will not be charged. Please make a note under order comments requesting that your card not be charged and specifying your payment method. When we receive your payment, and it clears, we will then process your order and your product will be shipped.
Q: Will my order ship out today?
A: Orders typically ship same day. However if you absolutely need your goods to ship same day it's a good idea to place your order in the morning as our east coast shipping locations shut down early!
Q: What method of shipping do you use?
A: We use either Fedex or UPS ground shipping. If you require faster shipping, please contact our customer service department at 866.79.BLANK.
Q: Where are my products coming from?
A: We have multiple warehouses, all over the country. Depending on which products you are ordering they will come from one, or a couple of closest warehouses to your location.
Q: How much do I have to buy in order to receive Quanitity pricing?
A: Quantity pricing starts as low as 1 - 5 pieces, with increased discounts for quantities of 6 - 11, 12 to Case, and Case +. Quantity pricing applies when ordering items of the same BRAND regardless of SKU, size, or color.
Q: How do I create an account?
A: An account is automatically created for you when you check out.
Q: How do I change my password?
A: Login to your account using the password that was emailed to your account setup. Click the "Your account" button located at the top of the page. Click the "Edit" tab. Enter and verify the password you would like to use. Click submit.
Q: Do I have to have a Tax ID number to establish a wholesale account?
A: No you do not. We only charge sales tax if you have a billing or shipping address located in California. If you are located in California, and you are a tax exempt reseller, please notate your reseller number under order comments at checkout. You will also need to fax a copy of your sellers permit to 949.548.5300.
Q: I forgot my password
A: If you have forgotten your password click on the "your account" button at the top of the home page. Then click on the "request new password tab". You will be prompted to enter your email address. Do so and click submit and new password will be emailed to you.
Q: Do you ship outside the United States?
Shipping will likely be more than what is automatically quoted. If you prefer not to pay shipping, you have the option to provide your UPS or Fedex account number and we will ship on one of your accounts depending on which carrier services the shipment.
Ignore the automated invoice you receive. We will send you a new one with updated shipping charges. If you prefer to ship on your own account, enter your account number under order comments.
Q: Do you provide samples?
A: Yes we will provide you samples at case pricing. At checkout specify in your order comments "sample order please price accordingly" If you have ordered samples from us in the past and have not placed a subsequent order for one or more of the sampled products. We will not grant you sample pricing again. You will not be granted sample pricing on the same good twice.