Frequently Asked Questions

Q: How long will it take to receive my order?
A: Shipping typically takes between 3 - 7 business days.

Q: Will my order ship out today?
A: If your order contains Alternative Apparel items, and is placed before 2:00 pm Eastern Time then It will ship out same day (assuming all items are in stock). If your order contains American Apparel items and is placed before 2:00 pm Pacific Time then it will ship out same day (once again, assuming all items are in stock).

Q: What method of shipping do you use?
A: We ship standard FedEx ground. If you require faster shipping, please contact our customer service department at (949) 698-7615.

Q: Where are my products coming from?
A: We have two warehouses, one on the East Coast and one on the West. Depending on which products you are ordering it will come from one, or both of them.

Q: How much do I have to buy in order to receive wholesale pricing?
A: Wholesale pricing starts as low as 1 - 5 pieces, with increased discounts for quantities of 6 - 11, 12 to Case, and Case +. In order to receive this pricing you must be logged into a wholesale account. Wholesale pricing applies only when ordering the listed quantites in items of the same size and color.

Q: How do I create an account?
A: An account is automatically created for you when you check out.

Q: How do I create a wholesale account?
A: To create a wholesale account click the "Login" button, and then click the "Create a wholesale account" tab. Or you can click the "Wholesale" button located at the top on the navigation bar.

Q: How do I change my password?
A: Login to your account using the password that was emailed to your account setup. Click the "Your account" button located at the top of the page. Click the "Edit" tab. Enter and verify the password you would like to use. Click submit.