Policies

  1. Embellishment only Cancellations
  2. Missing Goods
  3. Shipping
    1. Free Shipping
      1. Reducing shipping costs
    2. International Shipping
    3. Undeliverable Orders
  4. Printing
    1. Proofing policies
    2. Top of Production samples
    3. Processing times
    4. Artwork policies
    5. Printing methods
    6. Print Tolerances
    7. Misprints
    8. Refunds and reprints
    9. Print Re-Orders
  5. Garment Pricing
  6. Coupons
  7. Blank Sample Pricing
  8. Blank Re-Orders
  9. Payments Policy
  10. Defective Claims
  11. Return Policy
  12. Manufacturer Specifications
  13. Cancellation/Order Change Policy
  14. Back-orders Policy
  15. Privacy/Security
  16. Sales Tax

Embellishment only Order Cancellation

Certain garments are labeled embellishment only. Embellishment only garments are garments in which the particular manufacturer mandates the finished product is printed or embroidered. For this reason we have to cancel ALL orders for Embellishment only products that appear to be retail or unembellished resale orders. In the case of an order cancellation your card will not be charged. If you paid via pay pal you will be refunded. If we are mistaken and you are planning to embellish or print on the items for personal use or for resale, please call us directly at 866.792.5265 for an embellishment quote.

Missing Goods

Blank Orders

Often orders will ship from multiple warehouses especially when more than one brand is ordered. In this case you will receive your goods on different days in different packages. Do not be alarmed if you receive a package that does not contain your entire order. It is likely you will receive the balance of your order within the next few days.

If you do not receive the entirety of your order within the seven business day time frame allowed for shipping, you may follow the instructions below to open a missing goods claim. If you receive incorrect goods or you only receive a portion of your order it is likely there was a picking error. It is your responsibility to contact us within thirty days of your order arriving to inform us of your missing goods. If we do not hear from you regarding missing goods within thirty days from the date your order arrived, we will be unable to open or investigate a missing goods claim.

If you elect to ship your goods to a third party, such as a printer, rather than receive them yourself, and a dispute arises regarding missing or incorrectly shipped goods within the allotted thirty days, we will do our best to investigate. The resolution will be determined based on our shipping records.

Print Orders

If you believe your blankstyle.com print order is missing goods above and beyond the allowable shortage, you should follow the instructions listed below to create a missing goods claim.

Instructions

Visit your order history page. View your order history then click on the order for which you are missing goods. Click on report missing items and then fill out the form.

Please be sure to include ALL MISSING GOODS on your missing goods claim. We are only able to investigate one missing goods claim per order.

Shipping

DOMESTIC SHIPPING

Domestic shipping includes all of the continental United States, and specifically excludes all outlining states or territories including but not limited to Hawaii, Alaska, Puerto Rico, and Guam.

Free Shipping Details

Orders outside of the continental United States do not qualify for free shipping. Screen print orders do not qualify for free shipping. If your order has to ship from multiple locations you will have the option to pay shipping from the additional locations.

Domestic Orders containing over $199 of one brand will receive free ground shipping for that brand.

Domestic orders over $399 will receive free ground shipping for the entire order.

If you have to a return an order you received free shipping on, initial cost to ship will be deducted from your refund.

KEEP YOUR SHIPPING COSTS DOWN

One way to ensure your order ships out of only one location and to ensure your shipping costs are low, is to buy garments within a brand. Products of the same brand are often times warehoused and shipped together. If you would like suggestions on keeping your shipping low please call us at (866) 792-5265.

SHIPPING CHARGES ARE AN ESTIMATE.

In order to provide the widest selection of quality blank apparel we ship out of many different warehouses located all over the United States. For this reason it is difficult to tell exactly what shipping will cost. Our shopping cart automatically ESTIMATES shipping costs. From time to time these estimates are incorrect and the charge will be manually adjusted. If we have to ship from additional locations requiring an adjusted charge we will request your approval via email prior to shipment.

SHIPPING TIME FRAMES

Orders ship next business day, or sooner. Because we ship from different warehouses, depending upon what you purchase, your items may arrive separately, and on different days and/or times.

Domestic ground deliveries usually arrive within 3-7 business days from the time they are shipped. Because of the number of locations we ship from, tracking is not always provided automatically. If you do not receive your order within the allotted 3-7 business days please call us at 866.792.5265 for tracking.

We do not normally require signature for delivery but may elect to do so depending on the shipping address. Please let us know if you will not be available to sign for your package. Shipping times may be increased during the holidays depending on the carrier. If you need your order by a date prior to the 3-7 business day time frame, please proceed with the expedited shipping instructions listed below.

METHOD OF SHIPMENT

Standard orders ship UPS Ground. Expedited shipping is possible for an additional charge.

EXPEDITED SHIPPING

If you would like expedited shipping please specify the exact method of shipping you would like in the order comments at checkout. The additional charges for the method you’ve selected will be added to your order and you will be sent a revised invoice.

In the instance your order has to come from multiple locations we will require that you approve the expedited shipping charges prior to shipping your order.

Because of the number of locations we ship from often times we will be able to get your order to you within a tight time frame without charging you for expedited shipping. If you are interested in receiving your order faster but do not want pay for expedited shipping please give us a call at 866.792.5265 and we will go over your options based on the contents of your order.

SHIPPING DELAYS

Blankstyle.com will not be responsible for shipping delays caused by a carrier. We do not require signature for delivery, and will not be held responsible for a missing package showing by the carrier to have been delivered to the address provided. If you would like to sign for your package please notate so under order comments when checking out. Shipping carriers do occasionally require signature for delivery based on the drivers discretion. If this happens most carriers will leave you a notice of attempted delivery and a method for retrieving your package before returning the package undeliverable. A drivers discretion to require a signature from the recipient is out of blankstyle.com's control, packages returned undeliverable fall under the blankstyle.com Undeliverable Orders policy.

International Shipping

International shipping includes all outlying states and territories of the United States including Alaska, Hawaii, and Puerto Rico.

ORDER MINIMUMS

Because we must ship international orders to our hub for consolidation we have an order minimum of $250. At this time we do not ship sample orders internationally.

METHOD OF SHIPMENT

USPS Priority Mail tracking will NOT be automatically available. We can provide you with a certificate of mailing to prove your package was sent at no additional charge. If you would like to add tracking, signature confirmation, or Insurance, please specify in the order comments section at checkout. We will add the additional fees and send you an updated invoice.

If you do not elect the additional services, by placing your order you agree not to hold blankstyle liable for delivery. Further more you agree that a certificate of mailing is sufficient proof of shipment, and that once mailed the order is your responsibility to locate and collect. Contact us for details prior to ordering if you have questions.

You do have the option to ship with a carrier of your choice. In this case handling charges may be applied. Please enter you shipper number along with the carrier you prefer in the order comments section at checkout.
Please allow 10 to 14 business days for international delivery. If you have questions please Contact us

Undeliverable Orders

Undeliverable orders will not be re-shipped to you. They will be processed as a return, and store credit will be issued so that you can re-order. Store credit may be subject to a 15% restocking fee. Shipping charges are non-refundable. Return shipping charges will be deducted from your refund or store credit. If you received free shipping on the initial order, the cost to ship your order, as well as the return shipment costs will be deducted from your store credit.

Printing

When checking out you will have the option to add screen printing by uploading art to your order.

If you select the print quote box we will send you a print quote for approval. If you do not approve your quote within twenty four hours we will not charge you for printing, and we will ship your blank goods.

If you select the print order box, we will add the printing costs to your order and send you an updated invoice.

Proofing policies

As a standard procedure, we will send you a proof for approval 24-48 hours from the time payment is made, and prior to print. The proof we send you will reflect the actual artwork that will be printed. Artwork is proofed to scale on virtual garments which are proportionate to your actual garments ordered. We will come as close as we can to matching the printed garments to the approved virtual mock up. Due to print tolerances, and garment variance, both in size, color, and construction, artwork size and location may vary on your finished product.

You will need to closely inspect the proof we provide, as it is representative of the artwork being printed. If you want to make changes to artwork sizing, please note the dimensions shown on the proof, and request dimensional changes. If you want to specify artwork color please do so in solid coated pantone colors. If you do not specify pantones we will do our best to match the colors in your design to a pantone color. Keep in mind most monitors are not color corrected and therefore will not accurately or uniformly display colors.If you need your print to reflect a specific shade of color please reference a pantone book prior to specifying a pantone color.

We allow you to print the same logo on multiple garments or color versions of the same garment within the same print run! If you elect to take advantage of this unique opportunity, you also must be aware that any one pantone may print in a slightly different shade depending on the color of the garment that pantone is printed on.

We will not print until we receive your written proof approval. Your written proof approval is your agreement to print the artwork shown within tolerance as sized and shown on the proofed garment.

Top of Production Samples

If you feel a virtual mock up is not satisfactory, and prefer to be exact with regards to your design on specific garments, we can provide you with a top of production sample at a charge of $129.00 per design plus $29.00 per color.

Processing Time Frames

A rough estimate of a reasonable in hand date for a print order is anywhere from 6-12 business days from the time you approve your proof.

Print orders typically take from 5-7 business days in process. We ship UPS ground as a standard method which can take an additional 1-5 days depending on your location.

If you have a specific in hand date you need the goods by, please be sure to select your date at checkout or enter your need date under the order comments section at checkout.

By standard practice we will do everything we can to accommodate your in hand date without charging you anything additionally. However, if our processing time has to be less than five days, there may be a rush fee associated, and if shipping needs to expedited in order to reach you in time there may be expedited shipping charges.

Processing time starts from the point you approve your proof.

Artwork Policies

All art must be in Vector format. If art is not in vector format, we offer a graphics service for $60/hr. A standard logo takes roughly a half hours work to fully vector for print. Under standard policy color separation for print is provided free of charge.

Printing Methods

There are many different screen print processes that require the use of different inks to create a specific look or feel. Unless otherwise specified we print using a plastisol based ink. If you would like to create a certain look or feel, or have question about what your finished products will look or feel like using different ink mediums, please ask a representative for suggestions. When you receive your proof if you have elected to use any ink other than plastisol, that proof should specify the ink you are using prior to your approval. If you approve a proof that does not specify an ink medium, you are approving a plastisol print. Keep in mind inks other than plastisol may be an additional charge.

Print Tolerances

We will attempt to match coloring according to solid coated pantones, sizing and placement according to specification. Because custom garment printing is not an exact science, placement may vary by one half inch garment to garment and coloring may vary by one half shade run to run. We cannot guarantee a perfect color match to a previous run under any circumstance. We will however attempt to match a previous garment by adjusting pantone coloring during the printing process if we are made aware in advance and if the garment we are matching is provided for reference. Prints within tolerance will not be considered Misprints as listed below.

Misprints

For orders over 100 pieces, there is a shortage allowance of 2% for mis-prints and/or manufacturer's defects. You will be credited to your original payment method for garments that are not delivered.

It is our goal to ensure you are completely satisfied in a timely manner! It is your responsibility to check your goods against your order upon receipt. If you believe you are missing goods in excess of the allowable shortage, please open a Missing Goods Claim. If you believe your goods were misprinted or are otherwise defective in excess of the allowable tolerance, please open a Defective Goods Claim.

Claims must be open within seven days of receiving your order. Unfortunately because we have limited time to re print, if you do not open the claim within the seven day time frame allowed we may be unable to investigate your claim. If you decide to charge back your order rather than complete a claim we will pursue the order balance along with all fees incurred through collections and you will forfeit your right to an investigation.

We do not offer refunds on printed merchandise. If we find that your goods are not within Print Tolerance, and were misprinted, we will reprint your garments to spec at no additional charge to you. In order to qualify for a reprint you must provide us with the misprinted garments.

Print Re-Orders

You can easily create a Print Re-Order from any past order by going to your account and clicking the re-order link. Set up charges are automatically waived on all Re-Orders placed within six months from the original order date.

You will have the option to make changes to quantities and you can also let us know of any other changes or specifics in the notes section. Once we receive your re-order we will create a custom quote and send it to you for review. If everything looks as it should simply check out from your quote. If not please respond to the quote, or give us a call and we will adjust as necessary.

Due to variances in the embellishment process, If it is important that colors match exactly on your Re-Order you must provide us with a garment from your initial run to match. This is relevant and important whether or not you are re-creating a garment printed with blankstyle.com or one that you initially printed elsewhere. If you do not provide us a garment to match we will match pantones on the approved mock up.

Garment Pricing

Tiered pricing is based on brand You will receive automatically calculated quantity discounts based on the number of items of the same brand you have ordered. You CAN mix and match color, size, and SKU to receive your quantity discount. Pricing is subject to change!

In order to provide the largest possible selection we list over thirty five hundred products for sale! We list our products based on pricing provided to us by our manufacturers. Because there are so many products available and because pricing fluctuates weekly, occasionally the listed price is not accurate. If pricing is not accurate for product you have on order we will notify you of the price change prior to processing your credit card and we will give you the option to cancel your order.

Coupon Usage

Coupon discounts are only valid on regularly priced merchandise, and cannot be combined with additional offers or sales. Coupon usage is specifically excluded for sample orders.

Blank Sample Pricing

We will provide you blank samples at our sixty plus piece pricing tier. At checkout specify in your order comments "sample order please price accordingly". We will charge you the full amount of your order, and then issue you store credit for the difference to be used towards your larger purchase. If you have ordered samples from us in the past and have not placed a subsequent order for one or more of the sampled products, we will not grant you sample pricing again. You will not be granted sample pricing on the same good twice.

Blank Re-Orders

Easily create a Re-Order from any past order by logging in to your account Click on the order number you would like to duplicate. Select Reorder from the list.

You will have the option to add, edit or remove items from your cart and then proceed to checkout.

Payments

Blankstyle accepts Visa®, MasterCard®, Discover®, and AMEX®, Pay Pal and wire transfers. Wire transfers for orders less than $1000.00 USD are subject to a $25 USD wire transfer fee.

Defective Claims

Blank Orders

If you believe your goods are outside of Manufacturer Specifications and could be considered defective, please follow the instructions listed below. Unfortunately we are unable to investigate defective claims after garments been altered, washed or worn.

Print Orders

If you had your goods decorated with blankstyle.com, and you believe your order contains manufacturer defects, or mis-prints in excess of the allowable Print Tolerances, please follow the instructions below.

Instructions

Claims for defective garments must be made within 7 days from the date you receive your order. We are unable to investigate claims for defective garments after 7 days.

To initiate a defective garments claim please visit your Order History click on the order containing the defective item/s select report defective items from the drop down, fill out and submit the form.

Returns

Initiate a return from your Order History page. Be sure to include ALL ITEMS you’d like to return as blankstyle.com only authorizes one return per order. Upon receipt of your return request, we will email you a Return Authorization number along with instructions to correctly complete your return.

Returns must be authorized by blankstyle.com. Items sent back without authorization, or not according to instruction will not be eligible for refund or store credit. Return requests must be made within 7 days from order receipt or return will be refused. Authorized returns must be shipped according to blankstyle.com's instructions at customer’s expense within 30 days of purchase.

If you do not wait for and follow return instructions and instead you ship your goods back to our corporate office you will be charged shipping to return the goods to their proper warehousing locations and a 25% restocking fee. These additional charges will be deducted from the amount of your refund.

You must provide a tracking number for returned merchandise within 7 days from receiving a Return Authorization or your return will be invalid and you will not be credited or refunded.

In the interest of providing the largest selection of blank garments available anywhere, we ship from many warehouses across the country. Because of this complexity we do not offer exchanges. Instead we offer a refund or store credit to repurchase upon receipt of goods being returned.

Sample orders are non-refundable and non-exchangeable. Discounted or special rate orders are not eligible for refunds. Printed, altered, worn, or washed garments may not be returned.
Shipping charges are non-refundable.

If you received free shipping on an order you are returning, the cost to ship you the goods initially will be deducted from your refund or store credit. Refunds are subject to a 25% restocking fee, store credit may be subject to a restocking fee of up to 15%. In most cases, blankstyle.com will authorize returns; however we reserve the right not to authorize returns.

Manufacturer Specifications

It is up to the individual customer to verify manufacturer sizing prior to ordering. Variation in garment color texture or size is out of our control. If you believe your garments are outside of manufacturer specification and have not yet been printed or otherwise decorated you can open a Defective Claim.

If your goods are not defective, have not been printed or otherwise decorated, and you are unhappy with the manufacturer specifications you can return the goods by following instructions in our Return Policy.

Cancellations or changes

Order cancellation can only be made before shipment, or before print proof approval in the case of screen print orders. Order changes can only be made prior to shipment. Once an order has shipped, out of stock or back ordered items may not be replaced or exchanged. You will receive a refund or store credit for the out of stock items which you can use to purchase replacement colors or sizes. Store credits and refunds will be issued within seven business days from the date of order cancellation.
Blankstyle.com reserves the right to cancel your order prior to charging your credit card.

Backorders - Out of Stock

Occasionally items ordered will be out of stock or on "back order". Under Standard policy blankstyle does not back order. Back orders are part of this industry; however, blankstyle will not hold you responsible for these unavailable items.

We will notify you via email if an item is unavailable. You have the option to respond and let us know if you would like the item replaced with something else, or if you would prefer to cancel your order.

If we do not here back from you within 24 hours we will remove the out of stock goods from your order and ship the remainder of your order. Your credit card will only be charged for the available items. If your order must ship complete please notate ship complete in the order comments section at checkout.

Privacy and Security

Your privacy and security is important to blankstyle. blankstyle uses SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party.

Sales Tax

All orders with a California bill to or ship to address will be charged sales tax. If you are a tax exempt wholesale buyer or should not be charged tax for any other reason and you have either a California ship to or bill to address, please list you reason under order comments and we will further instruct you as to what needs to be done so as to avoid the tax.

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