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Policies
AMERICAN APPAREL ORDER CANCELLATION
American Apparel does not allow us to sell their blanks to the public for the purpose of being worn as a blank garment. For this reason we have to cancel ALL American Apparel orders that appear to be retail orders. In the case of an order cancellation your card will not be charged. If you paid via pay pal you will be refunded. If we are mistaken and you are planning to embellish or print on the items for personal use or for resale, please call us directly at 866.792.5265 for an embellishment quote.
FREE SHIPPING
Orders over $300 will receive free ground shipping.
Orders outside of the continental United States do not qualify for free shipping. Screen print orders do not qualify for free shipping.
Printing
Printing is calculated by adding total print cost to total garment cost. We will send you a proof for approval and adjust the price of your garment order to reflect printing costs. The proof we send you will reflect the actual artwork that will be printed. Artwork size and location may vary slightly. You will need to closely inspect the proof we provide, as it is representative of the artwork being printed. We will not print until we receive your written proof approval. If you would like to make changes to the artwork shown on the proof you must let us know prior to print. Your written proof approval is your agreement to print the artwork as shown on the proofed garment. If you have questions or want to make changes to artwork sizing please note the dimensions shown on the proof and request dimensional changes as size and location are not necessarily exact. Print orders typically take from 5-7 business days in process from the date you approve the proof we send you. Shipping time frames apply as specified below. All art must be in Vector (layered) format. If art is not vectorized we offer a graphics service for a fee of one hundred dollars per hour to format correctly. Typically a logo takes a half hour to vectorize.
Shipping
Orders ship next business day, or sooner. We ship from different warehouses. Therefore, depending upon what you purchase, your items may arrive separately, and on different days and/or times. Standard orders ship FedEx or UPS Ground. Our shopping cart automatically ESTIMATES shipping costs. From time to time these estimates are incorrect and the charge will be manually adjusted. Expedited shipping is possible for an additional charge provided you place your order prior to one PM pacific time. Domestic shipping includes all of the continental United States. International shipping includes all outlying states and territories including Alaska, Hawaii, and Puerto Rico.
Domestic ground deliveries usually arrive within 3-7 business days from the time they are shipped. Expedited shipping options are available by calling Blankstyle Customer Support 866.792.5265.
Blankstyle.com will not be responsible for shipping delays caused by a carrier. Please note under order comments "signature required" if you would like to sign for your package. We do not require signature for delivery, and will not be held responsible for a missing package showing by the carrier to have been delivered to the address provided. If you would like to sign for your package please notate so under order comments when checking out.
International Shipping
Blankstyle.com will ship internationally. The additional shipping charges will be added, and you will be re invoiced. You have the option to cancel your order within 24 hours and you will receive a full refund. If you do not cancel your order within 24 hours we will charge your card and ship your order. depending on your location, we may send your order USPS instead of Fedex.Tracking will NOT be automatically available. We can provide you with a certificate of mailing to prove your package was sent at no additional charge. If you would like to add tracking or signature confirmation there will be additional fees. If you elect not to add tracking or signature confirmation by placing your order you agree not to hold blankstyle liable for delivery, further more you agree that a certificate of mailing is sufficient proof of shipment, and that once mailed the order is your responsibility to locate and collect. Please call or email support@blankstyle.com for details prior to ordering if you have questions. Domestic shipping includes all of the continental United States. International shipping includes all outlying states and territories including Alaska, Hawaii, and Puerto Rico.
Please allow 10 to 14 business days for international delivery. If you have questions please email support@blankstyle.com
Pricing
Pricing is based on SKU. You will receive automatically calculated quantity discounts based on the number of items of the same SKU you have ordered. You CAN mix and match both color and size. Pricing is subject to change!
Credit Cards
Blankstyle accepts Visa®, MasterCard®, Discover®, and AMEX® .
Returns
Because we ship from multiple locations we do not offer exchanges. What we can offer is a refund or store credit to repurchase upon receipt of goods being returned. In order to initiate a return, send an email to returns@blankstyle.com. In the subject line enter your order number and the words RA request. In the body of the email explain your reason for the return, detail what you are returning, and request either a refund or store credit. Refunds are subject to a 25% restocking fee, store credit is not.
Returns must be authorized by Blankstyle.com. Items sent back without authorization will not be eligible for refund or store credit. Return requests must be made within 7 days from order receipt or return will be refused. Authorized returns must be shipped according to Blankstyle.com's instructions at customer’s expense within 30 days of purchase. Please allow up to three weeks for your refund to be processed. You must provide a tracking number for returned merchandise within 7 days from receiving a Return Authorization or your return will be invalid and you will not be credited or refunded.
Sample orders are non-refundable and non-exchangeable. Discounted or special rate orders are not eligible for refunds. Altered or worn garments may not be returned. Returns due to sizing issues will receive store credit for the repurchase of the correct size. As we do not manufacture goods it is up to the individual customer to verify manufacturer sizing prior to ordering. Returns based on variation in garment color or texture or size may not be returned. Shipping charges are non refundable. In most cases, Blankstyle.com will authorize returns, however blankstyle.com reserves the right not to authorize returns.
Cancellations or changes
Cancellations are subject to a 25% restocking fee. Order cancellation can only be made before shipment, or before print proof approval in the case of screen print orders. Order changes can only be made prior to shipment. Once an order has shipped out of stock or backordered items may not be replaced or exchanged. You will receive a refund or store credit for the out of stock items which you can use to purchase replacement colors or sizes.
Backorders
Occasionally items ordered will be unavailable or on "backorder". Under Standard policy Blankstyle does not back order. Backorders are part of this industry; however, Blankstyle will not hold you responsible for these unavailable items. If an item is unavailable it will be removed from the order, The removed items will be noted under order comments. You can view your order status by logging in and clicking the "Your Account" link at the top of your home page.. Your credit card will only be charged for the available items. Please contact us prior to placing an order if you'd like to check stock.
If stock is not available from one of our normal shipping locations blankstyle will ship some or all of your product manufacturer direct. In these cases we are not aware of backordered items. If we ship this way and there are backordered items, those items will typically arrive 5-7 business days after your initial shipment. If you have questions regarding missing goods on an order you have received, please email service@blankstyle.com. Please include your order number in the subject line and attach your packing list.
Privacy and Security
Your privacy and security is important to Blankstyle. Blankstyle uses SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party.
Fees
All orders with a California bill to or ship to address will be charged sales tax. If you are a tax exempt wholesale buyer or should not be charged tax for any other reason and you have either a California ship to or bill to address, please list you reason under order comments and we will further instruct you as to what needs to be done so as to avoid the tax. All orders under twelve total items or one hundred dollars will be charged a $3.99 handling fee which will be included in the shipping charge.