- American/Alternative Apparel Cancellations
- Missing Goods
- Shipping Policies
- International Shipping
- Undeliverable Orders
- Free Shipping
- Reducing shipping costs
- Proofing policies
- Production samples
- Processing times
- Artwork policies
- Printing methods
- Garment defects and misprints
- Refunds and reprints
- Pricing Policy
- Payments Policy
- Return Policy
- Cancellation/Order Change Policy
- Back-orders Policy
Neither American or Alternative Apparel allows us to sell their blanks to the public for the purpose of being resold blank, or worn as blank garments. For this reason we have to cancel ALL American or Alternative Apparel orders that appear to be retail or unembellished resale orders. In the case of an order cancellation your card will not be charged. If you paid via pay pal you will be refunded. If we are mistaken and you are planning to embellish or print on the items for personal use or for resale, please call us directly at 866.792.5265 for an embellishment quote.
Often orders will ship from multiple warehouses especially when more than one brand is ordered. In this case you will receive your goods on different days in different packages. Do not be alarmed if you receive a package that does not contain your entire order. It is likely you will receive the balance of your order within the next few days. If you do not receive the entirety of your order within the seven business day time frame allowed for shipping, you may open a missing goods request on the appropriate order from your order history page. If you receive incorrect goods or you only recieve a portion of your order it is likely there was a picking error. It is your responsibility to contact us within thirty days of your order date to inform us of your missing goods. Unfortunately we will be unable to investigate claims of missing merchandise on orders older than thirty days.
SHIPPING CHARGES ARE AN ESTIMATE.
In order to provide the widest selection of quality blank apparel we ship out of many different warehouses located all over the United States. For this reason it is difficult to tell exactly what shipping will cost. Our shopping cart automatically ESTIMATES shipping costs. From time to time these estimates are incorrect and the charge will be manually adjusted.
SHIPPING TIME FRAMES
Orders ship next business day, or sooner. Because we ship from different warehouses, depending upon what you purchase, your items may arrive separately, and on different days and/or times. If your items have to come from more than two locations there may be additional shipping charges.
Domestic ground deliveries usually arrive within 3-7 business days from the time they are shipped. Shipping time may be increased during the holidays depending on the carrier. If you need your items by a specific date please call 866.792.5265 for a more accurate delivery date estimate. Expedited shipping options are available by calling Blankstyle Customer Support 866.792.5265.
METHOD OF SHIPMENT
Standard orders ship UPS Ground. Expedited shipping is possible for an additional charge provided you place your order prior to one PM pacific time. Domestic shipping includes all of the continental United States. International shipping includes all outlying states and territories including Alaska, Hawaii, and Puerto Rico.
Blankstyle.com will not be responsible for shipping delays caused by a carrier. We do not require signature for delivery, and will not be held responsible for a missing package showing by the carrier to have been delivered to the address provided. If you would like to sign for your package please notate so under order comments when checking out.
Blankstyle.com will ship internationally for any order over $250. You have the option to cancel your order within 24 hours and you will receive a full refund. If you do not cancel your order within 24 hours we will charge your card and ship your order. Depending on your location, we may send your order USPS. In this case tracking will NOT be automatically available. We can provide you with a certificate of mailing to prove your package was sent at no additional charge. If you would like to add tracking or signature confirmation there will be additional fees. If you elect not to add tracking or signature confirmation by placing your order you agree not to hold blankstyle liable for delivery, further more you agree that a certificate of mailing is sufficient proof of shipment, and that once mailed the order is your responsibility to locate and collect. Please call or email firstname.lastname@example.org for details prior to ordering if you have questions. Domestic shipping includes all of the continental United States. International shipping includes all outlying states and territories including Alaska, Hawaii, and Puerto Rico.
You have the option to ship using your own shipper number if you prefer. In this case handling charges may be applied. Please enter you shipper number along with the carrier you prefer under order comments.
Please allow 10 to 14 business days for international delivery. If you have questions please email email@example.com
Undeliverable orders will not be re-shipped to you. They will be processed as a return, and store credit will be issued so that you can re-order. Store credit may be subject to a 15% restocking fee. Shipping charges are non-refundable. Return shipping charges will be deducted from your refund or store credit. If you received free shipping on the initial order, the cost to ship your order, as well as the return shipment costs will be deducted from your store credit.
Domestic orders over $399 will receive free ground shipping from one location.
Orders outside of the continental United States do not qualify for free shipping. Screen print orders do not qualify for free shipping. If your order has to ship from multiple locations you will have the option to pay shipping from the additional location.
KEEP YOUR SHIPPING COSTS DOWN
One way to ensure your order ships out of only one location and to ensure your shipping costs are low, is to buy garments within a brand. Products of the same brand are often times warehoused and shipped together. If you would like suggestions on keeping your shipping low please live chat or call us at (866) 792-5265.
When checking out you will have the option to add screen printing by uploading art to your order.
If you select the print quote box we will send you a print quote for approval. If you do not approve your quote within twenty four hours we will not charge you for printing, and we will ship your blank goods.
If you select the print order box, We will add the printing costs to your order and send you an updated invoice.
As a standard procedure, we will send you a proof for approval prior to print. The proof we send you will reflect the actual artwork that will be printed. Artwork is proofed to scale on virtual garments which are proportionate to your actual garments ordered. We will come as close as we can to matching the printed garments to the approved virtual mock up. Due to print tolerances, and garment variance, both in size, color, and construction, artwork size and location may vary on your finished product.
You will need to closely inspect the proof we provide, as it is representative of the artwork being printed. If you want to make changes to artwork sizing, please note the dimensions shown on the proof, and request dimensional changes. If you want to specify artwork color please do so in solid coated pantone colors. If you do not specify pantones we will do our best to match the colors in your design to a pantone color. Keep in mind most monitors are not color corrected and therefore will not accurately or uniformly display colors.If you need your print to reflect a specific shade of color please reference a pantone book prior to specifying a pantone color.
We allow you to print the same logo on multiple garments or color versions of the same garment within the same print run! If you elect to take advantage of this unique opportunity, you also must be aware that any one pantone may print in a slightly different shade depending on the color of the garment that pantone is printed on.
We will not print until we receive your written proof approval. Your written proof approval is your agreement to print the artwork shown within tolerance as sized and shown on the proofed garment.
If you feel a virtual mock up is not satisfactory, and prefer to be exact with regards to your design on specific garments, we can provide you with a top of production sample at a charge of $129.00 per design plus $29.00 per color.
Print orders typically take from 5-7 business days in process from the date you approve the virtual mock up. Shipping time frames apply as specified below.
All art must be in Vector format. If art is not in vector format, we offer a graphics service for $60/hr. A standard logo take roughly a half hours work to fully vector for print. Color separation and print setup is provided free of charge.
There are many different screen print processes that require the use of different inks to create a specific look or feel. Unless otherwise specified we print using a plastisol based ink. If you would like to create a certain look or feel, or have question about what your finished products will look or feel like using different ink mediums, please ask a representative for suggestions. When you receive your proof if you have elected to use any ink other than plastisol, that proof should specify the ink you are using prior to your approval. If you approve a proof that does not specify an ink medium, you are approving a plastisol print. Keep in mind inks other than plastisol may be an additional charge.
It is our goal to ensure you are completely satisfied in a timely manner! It is your responsibility to check your goods against your order upon receipt. If you are missing goods or believe your goods were not printed within tolerance, please notify us in writing and provide pictures when applicable within seven days of receiving your order. Unfortunately because we have limited time to re print, if you do not notify us within the seven day time frame allowed we will be unable to investigate your claim.
We do not offer refunds on printed merchandise. If we find that your goods are not within tolerance, and were misprinted, we will reprint your garments to spec at no additional charge to you. In order to qualify for a reprint you must provide us with the misprinted garments.
For orders over 100 pieces, there is a shortage allowance of 2% for mis-prints and/or manufacturer's defects. You will be credited to your original payment method for garments that are not delivered.
Pricing is based on SKU. You will receive automatically calculated quantity discounts based on the number of items of the same SKU you have ordered. You CAN mix and match both color and size. Pricing is subject to change!
Blankstyle accepts Visa®, MasterCard®, Discover®, and AMEX®, Pay Pal and wire transfers. Wire transfers for orders less than $1000.00 USD are subject to a $15 USD wire transfer fee.
We ship from many warehouses across the country and because of this complexity we do not offer exchanges. Instead we offer a refund or store credit to repurchase upon receipt of goods being returned. If you received free shipping on an order you are returning the cost to ship you the goods initially will be deducted from your refund or store credit. In order to initiate a return, initiate a return from your order history page. We will email you a Return Authorization number along with instructions to correctly complete your return.
Returns must be authorized by Blankstyle.com. Items sent back without authorization, or not according to instruction will not be eligible for refund or store credit. Return requests must be made within 7 days from order receipt or return will be refused. Authorized returns must be shipped according to Blankstyle.com's instructions at customer’s expense within 30 days of purchase.
If you do not wait for and follow return instructions and instead you ship your goods back to our corporate office you will be charged shipping to return the goods to their proper warehousing locations and a 25% restocking fee. These additional charges will be deducted from the amount of your refund.
Please allow up to three weeks for your refund to be processed. You must provide a tracking number for returned merchandise within 7 days from receiving a Return Authorization or your return will be invalid and you will not be credited or refunded.
Sample orders are non-refundable and non-exchangeable. Discounted or special rate orders are not eligible for refunds. Printed, altered, worn, or washed garments may not be returned. If you believe your garment is defective after it has been altered, washed or worn, you will need to contact the manufacturer directly. Claims for defective garments must be made within 7 days from the date you receive your order and must be accompanied by a photograph and description of the alleged defect(s). We are unable to accept claims for defective garments after 7 days. Returns due to sizing issues will receive store credit for the repurchase of the correct size. As we do not manufacture goods it is up to the individual customer to verify manufacturer sizing prior to ordering. Returns based on variation in garment color or texture or size may not be returned. Shipping charges are non refundable. Refunds are subject to a 25% restocking fee, store credit may be subject to a restocking fee of up to 15%. In most cases, Blankstyle.com will authorize returns, however we reserve the right not to authorize returns.
Cancellations are subject to a 25% restocking fee. Order cancellation can only be made before shipment, or before print proof approval in the case of screen print orders. Order changes can only be made prior to shipment. Once an order has shipped out of stock or back ordered items may not be replaced or exchanged. You will receive a refund or store credit for the out of stock items which you can use to purchase replacement colors or sizes. Store credits and refunds will be issued within seven business days from the date of order cancellation.
Blankstyle.com reserves the right to cancel your order prior to charging your credit card.
Occasionally items ordered will be unavailable or on "back order". Under Standard policy blankstyle does not back order. Back orders are part of this industry; however, blankstyle will not hold you responsible for these unavailable items. We will notify you via email If an item is unavailable. You have the option to respond and let us know if you would like the item replaced with something else, or if you would prefer to cancel your order. If we do not here back from you within 24 hours we will remove the out of stock goods from your order and ship the remainder of your order. The removed items will be noted under order comments. You can view your order status by logging in and clicking the "Your Account" link at the top of your home page.. Your credit card will only be charged for the available items. Please contact us prior to placing an order if you'd like to check stock.
If stock is not available from one of our normal shipping locations blankstyle will ship some or all of your product manufacturer direct. In these cases we are not aware of back ordered items. If we ship this way and there are back ordered items, those items will typically arrive 5-7 business days after your initial shipment.
Your privacy and security is important to Blankstyle. Blankstyle uses SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party.
All orders with a California bill to or ship to address will be charged sales tax. If you are a tax exempt wholesale buyer or should not be charged tax for any other reason and you have either a California ship to or bill to address, please list you reason under order comments and we will further instruct you as to what needs to be done so as to avoid the tax. All orders under twelve total items or one hundred dollars will be charged a $3.99 handling fee which will be included in the shipping charge.