Policies

AMERICAN or ALTERNATIVE APPAREL ORDER CANCELLATION

Neither American or Alternative Apparel allows us to sell their blanks to the public for the purpose of being resold blank, or worn as blank garments. For this reason we have to cancel ALL American or Alternative Apparel orders that appear to be retail or unembelished resale orders. In the case of an order cancellation your card will not be charged. If you paid via pay pal you will be refunded. If we are mistaken and you are planning to embellish or print on the items for personal use or for resale, please call us directly at 866.792.5265 for an embellishment quote.

MISSING GOODS


Often orders will ship from multiple warehouses especially when more than one brand is ordered. In this case you will receive your goods on different days in different packages. Do not be alarmed if you receive a package that does not contain your entire order. It is likely you will receive the balance of your order within the next few days. If you do not receive the entirety of your order within the seven business day time frame allowed for shipping, you need to contact us at 866.792.5265 as it is likely there was an error picking and shipping your order. It is your responsibility to contact us within thirty days of your order date to inform us of your missing goods. Unfortunately we will be unable to investigate claims of missing merchandise on orders older than thirty days.

FREE SHIPPING

Orders outside of the continental United States do not qualify for free shipping. Screen print orders do not qualify for free shipping. Domestic orders over $399 will receive free ground shipping from one location. If your order has to ship from multiple locations you will have the option to pay shipping from the additional location.

Printing

Printing is calculated by adding total print cost to total garment cost. We will send you a proof for approval and adjust the price of your garment order to reflect printing costs. The proof we send you will reflect the actual artwork that will be printed. Artwork size and location may vary slightly. You will need to closely inspect the proof we provide, as it is representative of the artwork being printed. We will not print until we receive your written proof approval. If you would like to make changes to the artwork shown on the proof you must let us know prior to print. Your written proof approval is your agreement to print the artwork as shown on the proofed garment. If you have questions or want to make changes to artwork sizing please note the dimensions shown on the proof and request dimensional changes as size and location are not necessarily exact. Print orders typically take from 5-7 business days in process from the date you approve the proof we send you. Shipping time frames apply as specified below. All art must be in Vector (layered) format. If art is not vectorized we offer a graphics service for a fee of sixty dollars per logo.

It is our goal to insure you are completely satisfied in a timely manner! It is your responsibility to check your goods against your order upon receipt. If you are missing goods or have any concerns regarding the print or garment you received not matching what you have ordered, please notify us in writing within seven days of receiving your order. Unfortunately because we have limited time to re print, If you do not notify us within the seven day time frame allowed we will be unable to investigate your claim.

Shipping

SHIPPING CHARGES ARE AN ESTIMATE.
Orders ship next business day, or sooner. We ship from different warehouses. Therefore, depending upon what you purchase, your items may arrive separately, and on different days and/or times. If your items have to come from more than two locations there may be additional shipping charges. In this case you will be notified prior to processing. You will have the option to proceed or remove items from your order. Standard orders ship FedEx or UPS Ground. Our shopping cart automatically ESTIMATES shipping costs. From time to time these estimates are incorrect and the charge will be manually adjusted. Expedited shipping is possible for an additional charge provided you place your order prior to one PM pacific time. Domestic shipping includes all of the continental United States. International shipping includes all outlying states and territories including Alaska, Hawaii, and Puerto Rico.

Domestic ground deliveries usually arrive within 3-7 business days from the time they are shipped. Shipping time may be increased during the holidays depending on the carrier. If you need your items by a specific date please call 866.792.5265 for a more accurate delivery date estimate. Expedited shipping options are available by calling Blankstyle Customer Support 866.792.5265.

Your goods will be shipped to the shipping address you specify when checking out. If you enter your ship to address incorrectly, goods will be returned to our warehouse. At the point we receive the goods back your order will be treated as a return unless a prior arrangement has been made.

Blankstyle.com will not be responsible for shipping delays caused by a carrier. Please note under order comments "signature required" if you would like to sign for your package. We do not require signature for delivery, and will not be held responsible for a missing package showing by the carrier to have been delivered to the address provided. If you would like to sign for your package please notate so under order comments when checking out.

International Shipping

Blankstyle.com will ship internationally. The additional shipping charges will be added, and you will be re invoiced. You have the option to cancel your order within 24 hours and you will receive a full refund. If you do not cancel your order within 24 hours we will charge your card and ship your order. depending on your location, we may send your order USPS instead of Fedex.Tracking will NOT be automatically available. We can provide you with a certificate of mailing to prove your package was sent at no additional charge. If you would like to add tracking or signature confirmation there will be additional fees. If you elect not to add tracking or signature confirmation by placing your order you agree not to hold blankstyle liable for delivery, further more you agree that a certificate of mailing is sufficient proof of shipment, and that once mailed the order is your responsibility to locate and collect. Please call or email support@blankstyle.com for details prior to ordering if you have questions. Domestic shipping includes all of the continental United States. International shipping includes all outlying states and territories including Alaska, Hawaii, and Puerto Rico.


You also have the option to ship using your own shipper number if you prefer. In this case handling charges may be applied. Please enter you shipper number along with the carrier you prefer under order comments.

Please allow 10 to 14 business days for international delivery. If you have questions please email support@blankstyle.com

Pricing

Pricing is based on SKU. You will receive automatically calculated quantity discounts based on the number of items of the same SKU you have ordered. You CAN mix and match both color and size. Pricing is subject to change!

Credit Cards

Blankstyle accepts Visa®, MasterCard®, Discover®, and AMEX® .

Returns

Because we ship from multiple locations we do not offer exchanges. What we can offer is a refund or store credit to repurchase upon receipt of goods being returned. If you received free shipping on an order you are returning the cost to ship you the goods initially will be deducted from your refund or store credit. In order to initiate a return, fill out the form at the returns page. We will email you a Return Authorization number along with instructions to correctly complete your return.

Returns must be authorized by Blankstyle.com. Items sent back without authorization, or not according to instruction will not be eligible for refund or store credit. Return requests must be made within 7 days from order receipt or return will be refused. Authorized returns must be shipped according to Blankstyle.com's instructions at customer’s expense within 30 days of purchase.

If you do not wait for and or follow return instructions, and instead you ship your goods back to our corporate office, in addition to a 25% restocking fee, you will be charged shipping to return the goods to their proper warehousing locations. These additional charges will be deducted from the amount of your refund.

Please allow up to three weeks for your refund to be processed. You must provide a tracking number for returned merchandise within 7 days from receiving a Return Authorization or your return will be invalid and you will not be credited or refunded.

Sample orders are non-refundable and non-exchangeable. Discounted or special rate orders are not eligible for refunds. Printed, altered, worn, or washed garments may not be returned. If you believe your garment is defective after it has been altered, washed or worn, you will need to contact the manufacturer directly. Returns due to sizing issues will receive store credit for the repurchase of the correct size. As we do not manufacture goods it is up to the individual customer to verify manufacturer sizing prior to ordering. Returns based on variation in garment color or texture or size may not be returned. Shipping charges are non refundable. Refunds are subject to a 25% restocking fee, store credit may be subject to a restocking fee of up to 15%. In most cases, Blankstyle.com will authorize returns, however blankstyle.com reserves the right not to authorize returns.

Cancellations or changes

Cancellations are subject to a 25% restocking fee. Order cancellation can only be made before shipment, or before print proof approval in the case of screen print orders. Order changes can only be made prior to shipment. Once an order has shipped out of stock or backordered items may not be replaced or exchanged. You will receive a refund or store credit for the out of stock items which you can use to purchase replacement colors or sizes. Store credits and refunds will be issued within seven business days from the date of order cancellation.

Blankstyle.com reserves the right to cancel your order prior to charging your credit card.

Backorders

Occasionally items ordered will be unavailable or on "backorder". Under Standard policy Blankstyle does not back order. Backorders are part of this industry; however, Blankstyle will not hold you responsible for these unavailable items. We will notify you via email If an item is unavailable. You have the option to respond and let us know if you would like the item replaced with something else, or if you would prefer to cancel your order. If we do not here back from you within 24 hours we will remove the out of stock goods from your order and ship the remainder of your order. The removed items will be noted under order comments. You can view your order status by logging in and clicking the "Your Account" link at the top of your home page.. Your credit card will only be charged for the available items. Please contact us prior to placing an order if you'd like to check stock.

If stock is not available from one of our normal shipping locations blankstyle will ship some or all of your product manufacturer direct. In these cases we are not aware of backordered items. If we ship this way and there are backordered items, those items will typically arrive 5-7 business days after your initial shipment.

Privacy and Security

Your privacy and security is important to Blankstyle. Blankstyle uses SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party.

Fees

All orders with a California bill to or ship to address will be charged sales tax. If you are a tax exempt wholesale buyer or should not be charged tax for any other reason and you have either a California ship to or bill to address, please list you reason under order comments and we will further instruct you as to what needs to be done so as to avoid the tax. All orders under twelve total items or one hundred dollars will be charged a $3.99 handling fee which will be included in the shipping charge.